# My box arrived damaged and I can't participate

Modified on Fri, 20 Feb at 2:39 PM

We’re sorry to hear your product(s) arrived damaged — we understand how frustrating that can be.

If you received a box with products that are not usable, please still begin your surveys as normal. One of the first questions in each survey asks about the condition of your product. Simply select that your product is **fully compromised.**

By choosing this option:

- Your account will **not be penalized**  
- You will be **removed from the study**

We apologize for the inconvenience this has caused and appreciate you taking a moment to complete this step so we can properly document the issue.