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# Knowledge base

## [Become a Highlighter (1)](https://help.app.letshighlight.com/support/solutions/73000249815)

### [Become a Highlighter (8)](https://help.app.letshighlight.com/support/solutions/folders/73000308781)
- [How does Highlight work?](https://help.app.letshighlight.com/support/solutions/articles/73000589519-how-does-highlight-work-)
- [How do I sign up to be a Highlighter?](https://help.app.letshighlight.com/support/solutions/articles/73000669766-how-do-i-sign-up-to-be-a-highlighter-)
- [How do I refer friends or family members?](https://help.app.letshighlight.com/support/solutions/articles/73000669767-how-do-i-refer-friends-or-family-members-)

## [Highlighter Account Management (2)](https://help.app.letshighlight.com/support/solutions/73000249812)

### [Access your Highlighter account (3)](https://help.app.letshighlight.com/support/solutions/folders/73000346396)
- [How do I log in to my account?](https://help.app.letshighlight.com/support/solutions/articles/73000517814-how-do-i-log-in-to-my-account-)
- [I see an error page when trying to log in to my Highlighter account](https://help.app.letshighlight.com/support/solutions/articles/73000517777-i-see-an-error-page-when-trying-to-log-in-to-my-highlighter-account)
- [I'm locked out of my Highlighter account](https://help.app.letshighlight.com/support/solutions/articles/73000517775-i-m-locked-out-of-my-highlighter-account)

### [Update account details (3)](https://help.app.letshighlight.com/support/solutions/folders/73000346536)
- [How do I update my account information?](https://help.app.letshighlight.com/support/solutions/articles/73000609034-how-do-i-update-my-account-information-)
- [How do I delete my account?](https://help.app.letshighlight.com/support/solutions/articles/73000608848-how-do-i-delete-my-account-)
- [How Do I Delete or Close My Highlight Account?](https://help.app.letshighlight.com/support/solutions/articles/73000669687-how-do-i-delete-or-close-my-highlight-account-)

## [Opt-In Process (1)](https://help.app.letshighlight.com/support/solutions/73000249818)

### [Opt-In Process (3)](https://help.app.letshighlight.com/support/solutions/folders/73000346335)
- [I received an opt-in email, but it is not in my account.](https://help.app.letshighlight.com/support/solutions/articles/73000669772-i-received-an-opt-in-email-but-it-is-not-in-my-account-)
- [Why did I disqualify from the Opt-In Survey?](https://help.app.letshighlight.com/support/solutions/articles/73000517764-why-did-i-disqualify-from-the-opt-in-survey-)
- [How do I know if I was selected for the study?](https://help.app.letshighlight.com/support/solutions/articles/73000631082-how-do-i-know-if-i-was-selected-for-the-study-)

## [Active Offers (3)](https://help.app.letshighlight.com/support/solutions/73000212502)

### [Shipping (3)](https://help.app.letshighlight.com/support/solutions/folders/73000346346)
- [I didn't receive my package](https://help.app.letshighlight.com/support/solutions/articles/73000517766-i-didn-t-receive-my-package-)
- [My box arrived damaged and I can't participate](https://help.app.letshighlight.com/support/solutions/articles/73000665496-my-box-arrived-damaged-and-i-can-t-participate)
- [I was selected for a study but am no longer able to participate.](https://help.app.letshighlight.com/support/solutions/articles/73000669773-i-was-selected-for-a-study-but-am-no-longer-able-to-participate-)

### [Surveys (4)](https://help.app.letshighlight.com/support/solutions/folders/73000346362)
- [I received my package. Where is my survey?](https://help.app.letshighlight.com/support/solutions/articles/73000517769-i-received-my-package-where-is-my-survey-)
- [My survey is missing from my account.](https://help.app.letshighlight.com/support/solutions/articles/73000669774-my-survey-is-missing-from-my-account-)
- [My survey Is overdue. Can I get an extension?](https://help.app.letshighlight.com/support/solutions/articles/73000669689-my-survey-is-overdue-can-i-get-an-extension-)

### [Media submissions (photo/video) (2)](https://help.app.letshighlight.com/support/solutions/folders/73000346546)
- [How do I make sure my photo/video gets approved?](https://help.app.letshighlight.com/support/solutions/articles/73000593399-how-do-i-make-sure-my-photo-video-gets-approved-)
- [I am having trouble submitting my video/photo.](https://help.app.letshighlight.com/support/solutions/articles/73000670647-i-am-having-trouble-submitting-my-video-photo-)

## [Rewards (1)](https://help.app.letshighlight.com/support/solutions/73000249821)

### [Rewards (6)](https://help.app.letshighlight.com/support/solutions/folders/73000346336)
- [How do incentives/rewards work?](https://help.app.letshighlight.com/support/solutions/articles/73000669853-how-do-incentives-rewards-work-)
- [How many points do I need for an incentive gift card?](https://help.app.letshighlight.com/support/solutions/articles/73000669854-how-many-points-do-i-need-for-an-incentive-gift-card-)
- [When will incentive gift cards get paid?](https://help.app.letshighlight.com/support/solutions/articles/73000669855-when-will-incentive-gift-cards-get-paid-)