## Troubleshooting Signing In to Highlight’s Customer Platform

Having trouble signing in to Highlight’s customer platform ( [platform.letshighlight.com](http://platform.letshighlight.com/))? Try the following steps in order:

1. Clear your browser cookies and cache, then attempt to sign in again. Instructions for your browser:
   - [Google Chrome](https://support.google.com/chrome/answer/95647)
   - [Safari (Mac)](https://support.apple.com/guide/safari/clear-cookies-sfri11471/mac) / [Safari (iPhone/iPad)](https://support.apple.com/en-us/105082)
   - [Mozilla Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)
   - [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)
2. Try an incognito/private browsing window. Instructions for your browser:
   - [Google Chrome (Incognito)](https://support.google.com/chrome/answer/95464)
   - [Safari (Private Browsing)](https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac)
   - [Mozilla Firefox (Private Browsing)](https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history)
   - [Microsoft Edge (InPrivate)](https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac30f6d6ac06)
3. Double check you're using a [supported browser](/content/help/preferred-browser/index.html) and the correct URL for your region:
   - US: [platform.letshighlight.com](http://platform.letshighlight.com/)
   - EU + UK: [platform.eu.letshighlight.com](http://platform.eu.letshighlight.com/)
4. If you've recently reset your password, make sure you completed the full reset flow (clicked the email link AND set a new password).
5. Still stuck? Contact customer support ( [support@letshighlight.com](mailto:support@letshighlight.com)) with:
   - The exact email address you're using to sign in
   - The exact URL you're trying to load
   - A screenshot of any error message

Still need help? [Browse the Help Center](/content/help/index.html).