#### Warehouse Information

Products should **only** be shipped to the Warehouse after contract signature and product information is populated in the **Shipping** tab (within the **Setup)** of your project.

The following information is required:

- Tracking Number **\***
- Expected Ship Date
- Expected Delivery Date
- Carrier
- Status
- Product(s) Being Shipped
- Quantity
- Storage Requirements
- Shipment Notes

**\*Please note:** We cannot guarantee receipt of your shipment without tracking information. Deliveries made through immediate drop-off services such as DoorDash, Uber Eats, or similar couriers are **not permitted**.

**Warehouse Address**

Coldchain - Highlight  
199 Shepard Ave Unit 700  
Wheeling, IL 60090  
Receiving Contact: Armando Ramirez **(Phone: 312-613-0913)**

**Tip:** It is recommended to place a one-pager at the top of each box detailing the organization name, contact email, product list and counts, and any important product specifics such as expiration dates. **Please require a signature for delivery of your shipment to ensure successful receipt.**

#### Receiving Hours

- **Non-Pallet Deliveries:** Monday-Friday, 9:00 AM - 4:00 PM EST. No appointment necessary for small parcel or non pallet deliveries during these hours.

- **Palletized Deliveries:** An appointment is required.

Please schedule your delivery using the following link: [Schedule Pallet Delivery](https://calendly.com/coldchain3pl/cold-chain-in-out-appoitment?from=slack&month=2025-09)